The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision.
This module DOES NOT require a monthly fee or any other fee, you buy it once and you use it without any restrictions.
Live Chat is Convenient for Customers
Many online consumers want help from a live person while they are shopping online; in fact, most online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
An online chat system provides customers immediate access to help. Wait times are often much less than a call center, and customers can easily multi-task while waiting.
Facebook Messenger Cuts Down on Expenses
Live chat software has consistently demonstrated that it can save on both employee task time and phone expenses.
With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call center.
Live Chat Increases Sales
The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale. This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.
✪ We are a PrestaShop Partner agency. All our developers are certified by PrestaShop.
✔ We can customize the module or make any modifications that you may need. Contact us for a quote.
Do you have any questions or concerns? Send us a message! We will happily answer any questions.