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Modulo European Withdrawal – Online Cancellation & Returns Compliance per PrestaShop
Versione: 1.0.1 (2026-06-18) |
Compatibilità:
PrestaShop 1.7.0.0 - 9.1.4
Add the mandatory EU withdrawal button so customers cancel orders online in one click — compliant with Directive 2023/2673 (in force 19 June 2026), with full audit trail and automatic acknowledgment emails on a durable medium
Diritto di recesso
Hai 14 giorni di calendario per recedere dal tuo acquisto, senza dover fornire motivazioni.
From 19 June 2026, Directive (EU) 2023/2673 requires every online shop selling in the EU to offer a clear, easy-to-use withdrawal function: cancelling a purchase must be as simple as making it. Hiding the process behind a PDF, a contact form or a phone number is no longer enough — and non-compliance can be penalised with fines of up to 4% of annual turnover.
EU Withdrawal Button adds that function to your PrestaShop store. Both registered customers and guests (not registered) can exercise their right of withdrawal directly online — from their customer account, the order detail page, the order-tracking page and a permanent footer link — through a clearly labelled option that stays available throughout the legal withdrawal period. As soon as a request is submitted, the customer receives an automatic acknowledgment on a durable medium (email plus a downloadable PDF), exactly as the directive requires.
On the merchant side, you get a complete back office to manage every request: approve, reject, track returned goods and refunds, with SLA timers, a full audit trail and a clear status timeline for each case. Withdrawal periods, product and category exemptions
(for the cases excluded under Article 16 of Directive 2011/83/EU), carrier and order-state filters are all configurable, so the module fits your real returns policy.
Designed around Article 11a, introduced by Directive (EU) 2023/2673 into the Consumer Rights Directive 2011/83/EU, and built for the whole EU market: multi-language and multistore-ready.
The module also provides ready-to-use pre-contractual withdrawal text you can add to your terms and conditions, so the online function and the legal information work together.
❓ What does EU Withdrawal Button do?
✅ One-click online withdrawal function, clearly labelled and permanently available during the withdrawal period (Article 11a)
➡️ Accessible from the customer account and the order detail page, for both registered and guest orders
✉️ Automatic acknowledgment email on a durable medium, sent immediately on submission
✅ Downloadable PDF receipt of each withdrawal declaration (content plus exact date and time)
⚙️ Full back-office management: approve, reject, mark goods received, mark refunded
⏳ SLA timers for acknowledgment and refund deadlines, with automatic reminder emails
✅ Complete audit trail and per-request status timeline
⏳ Configurable withdrawal period (14-day legal minimum always enforced)
✅ Partial and repeat withdrawals with per-item quantity selection
⚠️ Product-level and category-level exemptions for non-withdrawable goods
⚙️ Carrier and order-state eligibility filters
✏️ Customisable withdrawal reasons, with optional required detail for “Other reason”
✉️ Editable, multi-language email templates (EN, ES, FR, DE, IT, PL)
✅ Analytics dashboard for withdrawal requests
⏳ Scheduled task (cron) for automatic expiry and SLA reminder emails
✅ Automatic completion when the order is refunded
⚙️ Multistore compatible; works on PrestaShop 1.7, 8 and 9
✅ Customer self-service cancellation of a pending withdrawal request, with optional control over requests created by the merchant
⚖️ B2B exclusion: keep the consumer-only right of withdrawal away from business customers, by customer group or by company on the order
✅ Optional withdrawal before payment (cancel an unpaid order): the right arises from the contract, not from the payment
✉️ Right-of-withdrawal block in the order confirmation email, with access channels and the model withdrawal form (Annex I-B)
✅ idnovate is one of the top certified partner agencies by PrestaShop. It stands out especially for its customer service, with excellent response times and outstanding module ratings, backed by over 10 years of experience in developing modules for PrestaShop.
✅ Their modules adhere to the development standards and best practices defined by PrestaShop
✅ They back every module with fast, responsive support and have a consistent track record of resolving issues for their customers.
- Versione
- 1.0.1 (2026-06-18)
- Compatibilità
- 1.7.0.0 - 9.1.4
- Scaricamento
- 3
- Lingue
- EN, DE, ES, FR, IT, PL
- Richiede un servizio esterno
- No
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