How do I change the contact info in PrestaShop

How do I change the contact info in PrestaShop

PrestaShop is one of the most used applications when creating an online store, as well as being perfect for SMEs. In its administration panel you can configure everything related to products, taxes, shipping, etc.

In idnovate, we are going to explain how to modify the information of Contact PrestaShop so you can customize it to your liking and needs.

Why do I need a contact form?

Having a contact form is essential to offer customers a way to get in touch with you and improve their experience when browsing your online store.

For example, imagine that a user is interested in a product from your online store, but has questions. If you have a contact form, they can consult you and leave them.

With a contact form you will be able to study what are the doubts and questions that customers ask you the most and you will know if there is something you need to change (descriptive text, changes in the product, etc.).

Steps to modify the contact information in PrestaShop

Here we indicate the steps you have to follow to modify the contact information in PrestaShop:

  1. First you have to go to the PrestaShop administration panel and in the back office side menu, click on the “Shop parameters” section.
  2. Then you select “Contact”.
  3. On the next screen you will see the option to “Add a new contact”, where you will have to click. This is to be able to add new email addresses to contact.
  4. In this new section, you have to fill in the fields with the contact information and that's it.

The more items the customer adds to the shopping cart, the more likely it is that they have questions about one of them. It is not something negative, but normal. Therefore, when it happens, they will have to have the opportunity to contact you to resolve their doubts or any problem that may have arisen during the purchase process.

At idnovate we have PrestaShop modules that improve the user experience, make your online store more complete and make it easier for you to present and purchase products. We offer a wide catalog with modules of all kinds: increase conversions, increased sales, higher traffic, etc.

If you are interested in any of our modules, do not hesitate to read the description to know all its features and advantages. At idnovate, we also install it for you, and all updates are included. Most of our modules have 5 stars. Don't wait any longer and get hold of them.

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