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Pre-contractual information, specific conditions of the purchase process and licence terms for the use of the software sold
Contents
A. Introduction
These specific conditions of the online store operated by idnovate.com, Innovación y Desarrollo, SCP (hereinafter: "THE STORE") are provided as pre-purchase information and supplement the general terms and conditions governing the general use of the website accessible at https://www.idnovate.com (hereinafter the "WEBSITE").
Making any purchase through THE STORE necessarily entails acceptance of the general terms and conditions of access to and use of the WEBSITE, as well as of these specific terms and conditions, without objection or reservation of any kind.
Only users who have successfully completed their registration and have not been excluded from THE STORE or the WEBSITE may make purchases in THE STORE.
B. General and contact information
idnovate.com, Innovación y Desarrollo, SCP is a Spanish company, with tax ID (NIF) ESJ66018995 and registered office in Barcelona, Avda. Via Augusta, 15-25, Sant Cugat del Vallés.
Any incident, complaint or claim relating to a purchase made in THE STORE must be reported to the following email address: info@idnovate.com
Prices are shown excluding taxes.
C. Order processing
Orders must be processed through the store, where the user will be informed of the exact amount of each of their orders before completing each purchase.
D. Accepted payment methods
We accept payments by card, Bizum, bank transfer, Google Pay and PayPal. All transactions are protected by SSL encryption, which guarantees both the identity of the payment organisation and the confidentiality of the data.
E. Product availability
THE STORE displays information on the products available for sale at any given time.
If for any reason it is not possible to supply any of the products in an order, we will contact you as soon as possible to inform you and will refund the price of that product.
NOTICE: The software products sold through THE STORE entail the acquisition of a right of use over them under the terms set out in section "G. LICENCE TO USE SOFTWARE PRODUCTS" of these conditions of sale.
To avoid misunderstandings, it is stated that these software products are NOT sold; rather, by virtue of any transactions made in THE STORE, a licence to use them is acquired under the terms set out in these specific terms and conditions of sale.
F. Refund policy for purchases of software product licences
The conditions applicable to returns of the products and services sold through THE STORE are governed by the current Refund Policy, available at the following link:
https://www.idnovate.com/en/content/10-refunds
The user declares that they have read and accepted said Refund Policy before making any purchase. In the event of any discrepancy between these General Conditions and the Refund Policy, the Refund Policy, in its version in force at any given time, shall prevail.
The acquisition of software licences, modules, digital developments and other products supplied electronically is subject to the specific conditions set out in the aforementioned Refund Policy.
G. Licence to use software products
Carrying out transactions involving software products entails full and unreserved acceptance of the following non-exclusive licence terms of use:
G.i. Scope of application
These terms set out the conditions of the non-exclusive licence to use the extensions for the e-commerce platforms "Magento" (hereinafter: the "Magento extensions"), "PrestaShop" (hereinafter: the "PrestaShop modules") and "WordPress" (hereinafter: the "WordPress plugins"), developed by idnovate.com, Innovación y Desarrollo, SCP, with tax ID ESJ66018995 and registered office in Barcelona, Avda. Via Augusta, 15-25, Sant Cugat del Vallés (hereinafter: "idnovate.com"), and sold through THE STORE.
These licence conditions form an integral and inseparable part of the conditions of sale of the software products sold through THE STORE.
By accepting the terms and conditions of the licence of use, the licensee declares their full and unreserved acceptance of them, that they have full legal capacity to contract and are not subject to any incapacity, and that the data provided through the corresponding form is accurate and true, being otherwise liable for any damages or losses for which idnovate.com may have to answer to third parties.
Prices are shown excluding taxes.
G.ii. Authorised use
By means of this agreement, and always on the basis of transactions processed through THE STORE and actually received by idnovate.com, the licensee is granted a NON-EXCLUSIVE AND PERPETUAL LICENCE TO USE the Magento extensions and/or PrestaShop modules.
All intellectual property rights in the Magento extensions and the PrestaShop modules (including, where applicable, images, photographs, animation, video, audio, music, text and other elements that form part of the Magento extensions and the PrestaShop modules) and, where applicable, the accompanying documentation belong to idnovate.com or its suppliers. The Magento extensions and the PrestaShop modules are protected by international laws and treaties on property rights. Consequently, the licensee must treat the Magento extensions and the PrestaShop modules like any other material protected by intellectual property laws, unless otherwise provided in this LICENCE OF USE.
The rental or resale of the Magento extensions and the PrestaShop modules is prohibited. The licensee shall not lease or rent the Magento extensions or the PrestaShop modules to any third party.
The licence granted by THE STORE for all products is only valid once and for a single online store. The licensee only benefits from a simple licence of use of the downloaded Magento extensions and PrestaShop / thirtybees modules, which is non-exclusive, personal, worldwide and for the entire duration of the copyright. This licence is valid for a single store only.
In particular, the licensee may not:
- Rent, sell, lease, assign, sublicense or transfer to third parties the rights or licences acquired over the Magento extensions and the PrestaShop modules.
- Transform (including translating) or make modifications to or derivative works of the Magento extensions and the PrestaShop modules.
This licence of use shall be automatically void if the licensee fails to comply with the established conditions. In such a case, the User shall be obliged to destroy all copies of any of the Magento extensions and PrestaShop modules and their components.
This licence of use does not include other services such as:
(a) corrective maintenance for problems caused by software or code not supplied by idnovate.com, or by idnovate.com software or code that has been tampered with or modified by personnel not belonging to idnovate.com; (b) corrective maintenance for problems caused by hardware not supplied by idnovate.com; (c) corrective maintenance for problems caused by incorrect or improper use of the Magento extensions, PrestaShop modules or WordPress plugins; (d) installation, updating or repair of third-party software, including operating systems.
G.iii. Exclusion of liability
The Magento extensions or PrestaShop modules developed by idnovate.com provide functionality not included in default installations of the "Magento" or "PrestaShop" online store software.
idnovate.com is in no case responsible for the products that the licensee may put on sale in their online store, which must comply with the terms and conditions of use of that software, as well as applicable local, national and supranational regulations.
idnovate.com is not responsible for any incident that the use of the Magento extensions, PrestaShop modules or WordPress plugins may cause to transactions made in the licensee's online store, and will not be liable for service interruptions or outages of any kind.
idnovate.com offers the seller no warranty, express or implied, and disclaims all liability for the completeness, accuracy, availability, timeliness, security or reliability of the Magento extensions, PrestaShop modules or WordPress plugins. idnovate.com shall not be liable for any damage, loss of data or any other harm in connection with the Magento extensions or PrestaShop modules.
idnovate.com reserves the right to unilaterally withdraw the licence of use of the Magento extensions, PrestaShop modules or WordPress plugins from any licensee who violates any of the principles governing this agreement.
idnovate.com does not warrant that the Magento extensions, PrestaShop modules or WordPress plugins will meet the licensee's needs in an uninterrupted, secure or error-free manner.
H. Shopify Apps
H.i. Data processed by the WhatsApp Chat app
Data we process. When a logged-in customer interacts with the WhatsApp button/widget on your store, we record an analytics event that may include the Shopify customer identifier, along with non-personal event data (widget, agent, page, device, country, session). When an order is paid, we receive Shopify's order notification and store the order identifier and order total to attribute that order to prior widget clicks (return-on-investment / ROI analytics).
Purpose. This data is used solely to provide you with performance analytics and revenue attribution for the WhatsApp widget. We do not use it for any other purpose, do not sell it, and do not use it for automated decision-making with legal effects.
Role. We act as a data processor on behalf of the merchant (data controller).
Retention. Analytics data is retained for at most 24 months, then permanently deleted.
Security. Data is encrypted in transit (HTTPS/TLS), and identifiers (customer and order) are encrypted at rest (AES-256).
Rights / deletion. We handle customer and store data deletion requests through Shopify's compliance webhooks (customers/redact, shop/redact).
I. Trademarks, copyright and industrial property
We own all rights in the designs and information contained on our websites, including our website for Spain (www.idnovate.com). You are only authorised to print those parts of our website for Spain for the purpose of placing orders for products on our website for Spain. You must refrain from using the material on our website for any other purpose.
"idnovate" is a registered trademark owned by us (M4106605(7)); other products appearing on the website may contain registered trademarks of other entities, which must not be copied or used without the permission of those entities.