Refunds

Thank you for visiting and shopping at https://www.idnovate.com.

If you have any questions about how to return your product, contact us at info@idnovate.com or open a support ticket in your account.

We recommend that you carefully read the product description and the module documentation, and visit the demo sites before placing your order. In addition, our support team is always ready to help you with your questions before, during and after your purchase.

Eligibility conditions for a refund request:

When requesting a refund, we ask that you meet all of the following conditions of the refund policy:

  • The product is within 15 days of purchase.
  • The product has technical problems, you have contacted product support and allowed us to try to resolve the problems (support may require the following access credentials: FTP, cPanel / Plesk, store Back Office, etc.) and we were unable to fully resolve them.
  • You agree to completely uninstall the product from your site and delete any copy of the downloaded product file. After the refund, your license is cancelled.
  • The money will be returned to the account you used to process the purchase on our website. We do not cover any exchange or transaction fees for the refund.

Conditions not eligible for a refund request:

After purchase, even if the product is within 15 days, the following refund reasons will be rejected:

  • You bought the product by mistake or changed your mind and want to return the product.
  • You do not have enough experience to use the module.
  • The product does not meet your needs or we cannot accept your additional customization requests because some of them break the logical flow of our product.
  • The problem on your website that we have already reviewed and pointed out is not caused by our module.
  • You have changed the core of the product or third-party interventions lead to serious technical problems.
  • You refuse to cooperate and provide the necessary information as mentioned in the section Eligibility conditions for a refund request for the product technical support.

Agreement

By purchasing a product, you agree to comply with all aspects of these Refund conditions and also agree to comply with the following: