EU Withdrawal Button & Manager: make your Shopify store compliant with the right of withdrawal

EU Withdrawal Button & Manager: make your Shopify store compliant with the right of withdrawal

From 19 June 2026, online stores selling to EU consumers must offer a clearly identified withdrawal button — the new requirement introduced by Directive (EU) 2023/2673. Today we're proud to introduce EU Withdrawal Button & Manager, our new Shopify app that makes your store compliant with the EU right of withdrawal, from the product page to the refund.

New Shopify app

EU Withdrawal Button & Manager: compliance built into your store

Real compliance — not just returns

Most “returns” apps handle RMA logistics but ignore the consumer's legal right of withdrawal. This app is built around the Directive itself: the mandatory withdrawal button (Art. 11a), the acknowledgement “without delay” (Art. 11.3), the 14-day refund clock that starts when the customer notifies you, and the Article 16 exceptions — all on your native Shopify orders and refunds.

What is EU Withdrawal Button & Manager?

It's a right-of-withdrawal command center inside your Shopify admin. It adds the withdrawal button to the customer account, shows the 14-day right on every product page in each shopper's language, and tracks every request's deadline so nothing slips past the legal limit.

Everything runs where you already manage your store — no parallel system, no spreadsheets, no copy-pasting order numbers. Requests tag the native Shopify order and link straight to its refund, giving you a full audit trail.

Everything you get

The withdrawal button

A clearly identified button in the customer account and order page, available throughout the whole 14-day period (Art. 11a).

Product-page notice

The right of withdrawal and its period shown on every product page, automatically and in each shopper's language.

Deadline tracking

A live countdown per request: 14 days to withdraw and 14 days to refund, with weekends and holidays auto-extended.

Automatic acknowledgement

An acknowledgement email is sent to the customer “without delay” (Art. 11.3), and you're notified of each new request.

Product exceptions

Mark exempt products — perishable, sealed, made-to-order, started digital content (Art. 16) — or extend the period per product.

On your native orders

Each request tags the native Shopify order and links to its refund — no parallel system and a full audit trail.

Reasons & analytics

Collect withdrawal reasons and see clear analytics on volumes, deadlines and resolution times.

Multilingual, no code

Customer-facing text follows your installed store languages; the merchant admin is available in 6 languages. Set up in minutes.

How it works

  • 1

    Install & set your period

    Add the theme block and the account withdrawal button, set your period (14 days by default) and link your policy.

  • 2

    Inform every shopper

    The notice appears automatically on every product page, in each customer's language, with a link to your full policy.

  • 3

    Customers withdraw in one click

    A shopper files a withdrawal request from their account — and gets an acknowledgement automatically.

  • 4

    You resolve on time

    Track each request's countdown in the dashboard, then approve and refund on the native order within the legal deadline.

Why it matters

14 days for the consumer to withdraw, from delivery
14 days for you to refund, from the notice
2026 the withdrawal button becomes mandatory

The withdrawal timeline

DeliveryDay 0 Withdrawalcustomer notifies Refundwithin 14 days 14 days to withdraw 14 days to refund

One simple plan

Standard

Standard

$5.99 /mo · or $59.99/yr
  • ✓Withdrawal button & product-page notice
  • ✓Automatic acknowledgement emails
  • ✓Deadline tracking & dashboard
  • ✓Product exceptions (Art. 16)
  • ✓Reasons, analytics & native-order refunds

Make your store compliant today

Install EU Withdrawal Button & Manager on your Shopify store and meet the EU right-of-withdrawal rules — the button, the notices, the deadlines and the audit trail — without writing a line of code.

Get it on Shopify Standard plan · $5.99/mo or $59.99/yr

Built by idnovate

EU Withdrawal Button & Manager is developed and maintained by our team. Questions or feedback? We'd love to hear from you.

This app helps you comply with EU consumer-protection rules but does not constitute legal advice. Article references are to Directive 2011/83/EU as amended by Directive (EU) 2023/2673.