WhatsDesk: turn WhatsApp into your Shopify sales & support engine

WhatsDesk: turn WhatsApp into your Shopify sales & support engine

WhatsApp is where your customers already are — with open rates near 98%, it beats email and SMS by a wide margin. Today we're proud to introduce WhatsDesk, our brand-new Shopify app that turns WhatsApp into a real sales and support channel for your store.

New Shopify app

WhatsDesk: turn WhatsApp into your Shopify sales & support engine

100% official Meta Cloud API

Unlike tools that hook into unofficial WhatsApp APIs — which risk getting your number or account banned and route your data through third parties — WhatsDesk is built entirely on the official WhatsApp Business Cloud API by Meta. No ban risk, encrypted data, fully compliant.

What is WhatsDesk?

WhatsDesk is a WhatsApp Business command center inside your Shopify admin. Chat live with customers, automate messages around order and cart events, and let an AI agent answer around the clock.

Everything lives where you run your store — no extra tabs, no copy-pasting order numbers, no risky browser plugins.

Everything you get

Live chat inbox

A WhatsApp-style two-way inbox with quick replies, emoji, search and media.

Event automations

Trigger messages on order paid, fulfilled, delivered, cancelled and more.

AI customer agent

Bring your own Anthropic key; copilot suggests or autopilot replies for you.

Abandoned-cart recovery

Win back lost checkouts with automatic, timed WhatsApp reminders.

Campaigns & broadcasts

Send templates to customer segments and schedule them in advance.

Revenue attribution

See exactly how much revenue your WhatsApp conversations generate.

Conversational catalog

Share products and sell right inside the chat window.

WhatsApp Flows

Collect data with in-chat forms — no website round-trip needed.

How it works

  • 1

    Connect your number

    Link your WhatsApp Business number in a few clicks.

  • 2

    Set up automations

    Pick events and templates, or turn on the AI agent.

  • 3

    Chat & sell

    Reply live, recover carts and share products in chat.

  • 4

    Measure results

    Track conversations, costs and attributed revenue.

Why WhatsApp

98% typical WhatsApp open rate
24h free customer-service window
1:1 personal, real-time conversations

Open rate vs other channels

WhatsApp 98% Email 21% SMS 45%

Simple pricing

Free

$0 forever
  • ✓Live chat inbox
  • ✓Quick replies & welcome auto-reply
  • ✓1 automation
  • ✓Message log (30 days)
7-day free trial

Pro

$7.99 /mo · or $79.99/yr
  • ✓Everything in Free
  • ✓AI agent, campaigns & abandoned cart
  • ✓Revenue attribution & analytics
  • ✓Unlimited automations & numbers

Ready to sell on WhatsApp?

Install WhatsDesk on your Shopify store and start turning conversations into orders today.

Get WhatsDesk on Shopify Free plan available · 7-day Pro trial

Built by idnovate

WhatsDesk is developed and maintained by our team. Questions or feedback? We'd love to hear from you.

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