WhatsApp Live Chat With Customers & WhatsApp Business module for PrestaShop

Version: 2.0.0 (2023-08-10) | Compatibility: PrestaShop 1.4.0.1 - 8.1.x | (316)
With the idnovate WhatsApp module you can easily talk to your customers. WhatsApp is the most popular and used messaging application, and surely all your customers, regardless of their age, know how it works. Incorporating this module in your PrestaShop store will allow you to improve communication with customers, solve any doubts they may have practically in real time and help them during the purchase process.

In addition, it is not necessary for your customers to add your mobile number in your contact list. They will be able to start a conversation with you simply by clicking on the WhatsApp button that will appear in your store.
Chat with your customers through WhatsApp, the most popular messaging app. Essential module for your shop. It will enable you to create stronger relationships with your customers guiding and assisting them with their purchases in real time.
Support
  • 3 months €48.99
  • 1 year €55.99
  • You can renew the support for€19.99
🛠️ Installation included: We can install the module in your store FOR FREE
🧬 Life-time free updates: You can ALWAYS download the last version
Quality verified by PrestaShop: Validated by PrestaShop QUALITY Team
🤝 3 months1 year support: We are BY YOUR SIDE when you need it
  thirty bees compatible
€48.99 €69.99 -30%
Number of licenses
Accepted payment methods

 
This WhatsApp module for PrestaShop is compatible with WhatsApp Business. You just have to configure your phone number and enjoy the advantages that WhatsApp offers its business users.
Now your customers can contact you through WhatsApp, and directly from your shop to their mobile phone! Using one of the most frequently used messaging apps in the world. Your customers don't need to have your phone number in their contacts list. With just one press of a button, the WhatsApp app will open ready for them to send you messages.
 
Now compatible with WhatsApp Business! Configure your professional number and make the most of the advantages that WhatsApp offers its business users. Your business will be able to interact with your customers easily, using tools to automate, organise and respond quickly to messages. Conventional landlines are supported.
 
WhatsApp is the most popular chat app in more than half of the world.
WhatsApp is the most popular messaging app in 109 countries, which represents 58% of the 187 countries.
 
WhatsApp Chat is convenient for your customers
Many online customers want the help of a person, live, whilst they are doing their shopping. In fact, most online consumers say that having the possibility of having their questions answered by a person whilst they are shopping online is one of the most important characteristics that an online shop can offer.  An online chat system provides your customers with immediate access to help. Waiting times are much less than a phone call, and customers can carry out other tasks whilst they await your reply.
 
WhatsApp Chat increases sales
The key is that customers have someone who can immediately guide them through a sale if they are confused or if they have a question that can mean a sale is lost. This helps to eliminate bounces to other sites and assures you that shopping carts end in purchases. It has been proved that such an immediate form of contact like this one, is one of the measures you can implement in your shop that will turn more of your visits into purchases.
 
Single payment 
The module does not incur any additional cost, you only have to make a single payment applicable to the module licence for your shop.
Show WhatsApp button in multiple positions
On the home page, on the product page, in the checkout, in the account creation, etc.  Configure where you want to display it.
 
You can set a different telephone number for each button
For example: you can set one number for after-sales customer service, another number for queries about the product catalogue and only display it on the product card, another number for support in the buying process and only display it in the checkout, etc.
 
The WhatsApp application opens automatically
Both on PC and mobile phone! Your customer doesn’t need to add your telephone number to their address book or input it manually. The chat will open automatically with your phone number, both in the web and mobile version.
 
You can add agents or different contact people
And set a different name, department and telephone number. For example, you can classify your shop’s support and attention options and have an after-sales number, another number for commercial advice, technical advice. Try it in our demo!
 
You can set a timetable
to display or hide the button. You can display an out of hours message and/or set an alternative link to redirect the customer (for example, redirect the customer to the contact page when WhatsApp is inactive).
 
Option for sharing
You can configure the page from which the customer sends the WhatsApp message, to send it directly to you or for it to be shared with any of the customer's contacts.  For example, the customer may share a product with one of their contacts.
 
Filter by customer group, device and/or language
For example, you could display the button only to a group of customers, or just to one specific language.  Or only display it on mobile devices and not when your shop is accessed from a PC. You can even show one button design for mobile devices and have another design for desktop devices.
 
Support for WhatsApp group
You can configure the button so that it opens a specific WhatsApp group.
 
Send a WhatsApp to customers from the backoffice
You can send messages from the order list and from the customers list. With just one click.
 
Set a predefined message to begin the chat
So that WhatsApp opens with this message already entered.
 
Change the button design using CSS
Easily and without having to change the shop's files.
 
Add JavaScript code
In order to, for example, set events for the button (Google Analytics, for example).
 
Answer chats from the WhatsApp website and from your mobile phone.
You can respond to your messages from the WhatsApp website, from the PC app and from a mobile phone, of course.
 
Multishop
You can use the module in all of the shops of your multishop, and you can establish a different configuration for each one of them.
 
Responsive and cross browser
This module supports all devices: PC, tablet and mobile phone. In addition, it is compatible with all browsers.
 
Compatible with all of the themes and the rest of your shop's modules
You can use this module with any template you are using, and it will work with the other modules you have installed in your shop. In the event that there are any problems, we will resolve them for you.
 
Multi-language texts
All of the texts in this module are translatable into the shop’s languages.
 
* There are some functionalities, such as Agents, which, due to PrestaShop's own structure, are only available in versions from 1.6.
At idnovate we install the module for free in your online store and, in addition, all module updates are free.

Our WhatsApp module for PrestaShop will help you improve communication with your customers and solve any doubts they may have.
New functions
If you need any new functions that we haven’t developed for this module yet, do not hesitate to contact us by sending a message through the “Contact the programmer” option. 
 
Always updated
We frequently add updates to the module, to incorporate new functions and to adapt it to the latest versions of PrestaShop. 
 
We can help you with the installation and configuration If you have any questions, or a problem emerges during installation and configuration of the module, send us a message through the “Contact the programmer” option and we will help you.
Version
2.0.0 (2023-08-10)
Compatibility
1.4.0.1 - 8.1.x
Rating
4.5
Reviews
316
Downloads
19666
Languages
EN, AG, BR, CB, CS, DE, ES, FR, GB, IT, MX, PE, PL, PT, QC, RU
Requires an external service
No

Customer Reviews

Very usefull plugin, an easy way to manage communications with costumers.
WhatsApp Live Chat With Customers & WhatsApp Business
Esta bien, pero le faltan algunos detalles que se podrian pulir mejor
WhatsApp Live Chat With Customers & WhatsApp Business
Muy buen módulo. Mejor servicio post venta
WhatsApp Live Chat With Customers & WhatsApp Business
Producto, tanto el trato como el servicio de 10!
WhatsApp Live Chat With Customers & WhatsApp Business
Very good
WhatsApp Live Chat With Customers & WhatsApp Business
good
WhatsApp Live Chat With Customers & WhatsApp Business
Top Service
WhatsApp Live Chat With Customers & WhatsApp Business
very useful. The module is well done!
WhatsApp Live Chat With Customers & WhatsApp Business
Ottimo Modulo, funziona e fà quello che dice, perfetto!!
WhatsApp Live Chat With Customers & WhatsApp Business
Easy to use and configure
WhatsApp Live Chat With Customers & WhatsApp Business
OTTIMO SVILUPPATORE MOLTO AFFIDABILE
WhatsApp Live Chat With Customers & WhatsApp Business
Tutto OK funziona anche senza scaricare whatsapp per windows
WhatsApp Live Chat With Customers & WhatsApp Business
Awesome product!
WhatsApp Live Chat With Customers & WhatsApp Business
Addon muy bueno pero un poco caro "en general" para solo poner un icono de WhatsApp que era lo que necesitaba
WhatsApp Live Chat With Customers & WhatsApp Business
It does what it says! Easy to install and set up.
WhatsApp Live Chat With Customers & WhatsApp Business
Excellent, fonctionne parfaitement.
WhatsApp Live Chat With Customers & WhatsApp Business
Opcion de varios numeros de telefono, departamentos, horarios, que más se puede pedir. Perfecto.
WhatsApp Live Chat With Customers & WhatsApp Business
Very good
WhatsApp - Chat con clientes y WhatsApp para Negocios
Top Service
WhatsApp - Chat con clienti e WhatsApp for Business
Módulo que funciona a la perfección. Pero lo que más sorprende es la rapidez y calidad del servicio técnico. Recomendable al 100%
WhatsApp - Chat con clientes y WhatsApp para Negocios
Good product im satisfied with the support and everything.
WhatsApp Live Chat With Customers & WhatsApp Business
Producto, tanto el trato como el servicio de 10!
WhatsApp - Chat con clienti e WhatsApp for Business
Módulo muy útil. Servicio técnico excelente, rápido y resolutivo.
WhatsApp - Chat con clientes y WhatsApp para Negocios
Tutto OK funziona anche senza scaricare whatsapp per windows
WhatsApp - Chat clients et WhatsApp Business
OTTIMO SVILUPPATORE MOLTO AFFIDABILE
WhatsApp - Chat clients et WhatsApp Business
Module très pratique pour communiquer avec les clients en ligne. Facile à installer, indispensable !
WhatsApp - Chat clients et WhatsApp Business
Addon muy bueno pero un poco caro "en general" para solo poner un icono de WhatsApp que era lo que necesitaba
WhatsApp - Chat con clienti e WhatsApp for Business
Easy to use and configure
WhatsApp - Chat con clienti e WhatsApp for Business
very useful. The module is well done!
WhatsApp Live Chat With Customers & WhatsApp Business
Excellent, fonctionne parfaitement.
WhatsApp Live Chat With Customers & WhatsApp Business
Tutto OK funziona anche senza scaricare whatsapp per windows
WhatsApp - Chat con clienti e WhatsApp for Business
very useful. The module is well done!
WhatsApp - Chat con clientes y WhatsApp para Negocios
Muy buen módulo. Mejor servicio post venta
WhatsApp - Chat con clienti e WhatsApp for Business
Very good
WhatsApp - Chat con clienti e WhatsApp for Business
OTTIMO SVILUPPATORE MOLTO AFFIDABILE
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Hervorragendes Modul. Es entspricht der Beschreibung und ich empfehle es gerne weiter :) !
WhatsApp Live Chat With Customers & WhatsApp Business
Very good
WhatsApp - Chat clients et WhatsApp Business
ottimo modulo
WhatsApp - Chat con clienti e WhatsApp for Business
Ottimo Modulo, funziona e fà quello che dice, perfetto!!
WhatsApp - Chat clients et WhatsApp Business
Esta bien, pero le faltan algunos detalles que se podrian pulir mejor
WhatsApp - Chat clients et WhatsApp Business
Easy to use and configure
WhatsApp - Chat con clientes y WhatsApp para Negocios
Ottimo Modulo, funziona e fà quello che dice, perfetto!!
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Esta bien, pero le faltan algunos detalles que se podrian pulir mejor
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Muy buen módulo. Mejor servicio post venta
WhatsApp - Chat clients et WhatsApp Business
Muy buen módulo. Mejor servicio post venta
WhatsApp - Chat con clientes y WhatsApp para Negocios
Top Service
WhatsApp - Chat clients et WhatsApp Business
Opcion de varios numeros de telefono, departamentos, horarios, que más se puede pedir. Perfecto.
WhatsApp Live Chat With Customers & WhatsApp Business
El módulo funciona perfectamente!! El Post Venta genial!!
WhatsApp - Chat con clientes y WhatsApp para Negocios
Muy buen módulo. Mejor servicio post venta
WhatsApp Live Chat With Customers & WhatsApp Business
very useful. The module is well done!
WhatsApp - Chat con clienti e WhatsApp for Business
Opcion de varios numeros de telefono, departamentos, horarios, que más se puede pedir. Perfecto.
WhatsApp - Chat clients et WhatsApp Business
Tutto OK funziona anche senza scaricare whatsapp per windows
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
OTTIMO SVILUPPATORE MOLTO AFFIDABILE
WhatsApp - Chat con clientes y WhatsApp para Negocios
Addon muy bueno pero un poco caro "en general" para solo poner un icono de WhatsApp que era lo que necesitaba
WhatsApp Live Chat With Customers & WhatsApp Business
Ottimo Modulo, funziona e fà quello che dice, perfetto!!
WhatsApp Live Chat With Customers & WhatsApp Business
perfect
WhatsApp - Chat clients et WhatsApp Business
Super produit
WhatsApp - Chat clients et WhatsApp Business
Easy to use and configure
WhatsApp Live Chat With Customers & WhatsApp Business
OTTIMO SVILUPPATORE MOLTO AFFIDABILE
WhatsApp - Chat con clienti e WhatsApp for Business
Easy to use and configure
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Top Service
WhatsApp Live Chat With Customers & WhatsApp Business
Top Service
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Top Service
WhatsApp - Chat con clientes y WhatsApp para Negocios
Esta bien, pero le faltan algunos detalles que se podrian pulir mejor
WhatsApp Live Chat With Customers & WhatsApp Business
Great tool, easy to use, fast and helpful support.
WhatsApp Live Chat With Customers & WhatsApp Business
good
WhatsApp Live Chat With Customers & WhatsApp Business
Ottimo modulo
WhatsApp - Chat con clienti e WhatsApp for Business
Addon muy bueno pero un poco caro "en general" para solo poner un icono de WhatsApp que era lo que necesitaba
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Tutto OK funziona anche senza scaricare whatsapp per windows
WhatsApp - Chat con clientes y WhatsApp para Negocios
Opcion de varios numeros de telefono, departamentos, horarios, que más se puede pedir. Perfecto.
WhatsApp - Chat con clienti e WhatsApp for Business
Producto, tanto el trato como el servicio de 10!
WhatsApp - Chat clients et WhatsApp Business
Excellent, fonctionne parfaitement.
WhatsApp - Chat con clientes y WhatsApp para Negocios
Tutto OK funziona anche senza scaricare whatsapp per windows
WhatsApp Live Chat With Customers & WhatsApp Business
Very good
WhatsApp Live Chat With Customers & WhatsApp Business
Producto, tanto el trato como el servicio de 10!
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Esta bien, pero le faltan algunos detalles que se podrian pulir mejor
WhatsApp - Chat con clienti e WhatsApp for Business
Addon muy bueno pero un poco caro "en general" para solo poner un icono de WhatsApp que era lo que necesitaba
WhatsApp - Chat con clientes y WhatsApp para Negocios
Merci Beaucoup, Produit marche avec excellence.
WhatsApp - Chat clients et WhatsApp Business
good
WhatsApp - Chat con clienti e WhatsApp for Business
Esta bien, pero le faltan algunos detalles que se podrian pulir mejor
WhatsApp - Chat con clientes y WhatsApp para Negocios
very useful. The module is well done!
WhatsApp - Chat clients et WhatsApp Business
Opcion de varios numeros de telefono, departamentos, horarios, que más se puede pedir. Perfecto.
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
very useful. The module is well done!
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Ottimo Modulo, funziona e fà quello che dice, perfetto!!
WhatsApp - Chat con clienti e WhatsApp for Business
Producto, tanto el trato como el servicio de 10!
WhatsApp - Chat con clientes y WhatsApp para Negocios
Excellent, fonctionne parfaitement.
WhatsApp - Chat clients et WhatsApp Business
Opcion de varios numeros de telefono, departamentos, horarios, que más se puede pedir. Perfecto.
WhatsApp - Chat con clientes y WhatsApp para Negocios
Ottimo Modulo, funziona e fà quello che dice, perfetto!!
WhatsApp - Chat con clientes y WhatsApp para Negocios
Easy to use and configure
WhatsApp - Chat clients et WhatsApp Business
Excellent, fonctionne parfaitement.
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
good
WhatsApp - Chat clients et WhatsApp Business
good
WhatsApp - Chat con clientes y WhatsApp para Negocios
OTTIMO SVILUPPATORE MOLTO AFFIDABILE
WhatsApp Live Chat With Customers & WhatsApp Business
Addon muy bueno pero un poco caro "en general" para solo poner un icono de WhatsApp que era lo que necesitaba
WhatsApp - Chat clients et WhatsApp Business
Ottimo!!! 5 Stelle.
WhatsApp - Chat con clienti e WhatsApp for Business
Muy buen módulo. Mejor servicio post venta
WhatsApp – Czatuj z Klientami i WhatsApp dla Bizesu
Excellent, fonctionne parfaitement.
WhatsApp - Chat con clienti e WhatsApp for Business
Producto, tanto el trato como el servicio de 10!
WhatsApp Live Chat With Customers & WhatsApp Business

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