How do I change the contact information in PrestaShop?

How do I change the contact information in PrestaShop?

PrestaShop is one of the most widely used applications for creating an online store, and it is also perfect for SMEs. In its administration panel you can configure everything related to products, taxes, shipping, etc.

At idnovate, we are going to explain how to change the contact information in PrestaShop so you can customize it to your liking and needs.

Why do I need a contact form?

Having a contact form is essential to offer customers a way to get in touch with you and improve their experience when browsing your online store.

For example, imagine that a user is interested in a product from your online store, but has questions. If you have a contact form, they can ask you and clear up their doubts.

Steps to modify the contact information in PrestaShop

Below are the steps you have to follow to modify the contact information in PrestaShop:

1. First you have to go to the PrestaShop administration panel and in the back office side menu, click on the “Shop parameters” section.
2. Then you select “Contact”.
3. On the next screen you will see the “Add new contact” option; click on it. This lets you add new contact email addresses.
4. In this new section, you have to fill in the fields with the contact information and that's it.

The more items the customer adds to the shopping cart, the more likely it is that they have questions about one of them. This is not a bad thing; it's normal. That's why, when it happens, they should be able to contact you to resolve their doubts or any problem that may have come up during the purchase process.