Frequently asked questions

Click Register license on the module row and enter the domain where the module is installed. The license is linked to that domain, and registering it is required to download the module and contact support.

Always register the final domain of your shop, never a test or temporary domain.

Yes, you can install it in a test environment. Remember to register the license with the final domain of your shop, not the test domain.

Contact the module support to change the domain linked to your license.

The button is enabled as soon as the license is registered to a domain. If it appears disabled, click Register license on the module row and enter the final domain of your shop; you will then be able to download it. If your order is still pending validation, you will not see the button until it has been validated.

Yes. The module download will always be available, even if support has expired.

Click the Contact support button on the module row in the table above. A ticket linked to your order will open so we have all the context.

There are two usual reasons: the license is not registered to a domain yet, or the module support has expired. Register the license or renew support from the same row and the button will be enabled.

In the "Support status" column of each module you will see whether support is active or expired, and its expiry date. When less than a month is left, a notice with the remaining days will also appear.

When less than a month is left before your support expires, the Extend support button will appear on the module row so you can renew it; if support has already expired, the button will be Reactivate support. When you click it, the renewal will be added to your cart and you can complete the order like any other purchase.

No. The remaining days are added to the new period, so your support will not expire exactly one year after the renewal: the unused days are carried over.

To renew support you must first register the license to a domain. Click Register license on the module row and, once it is registered, the button will be enabled.

The renewal price depends on the price of the module. You will see the exact amount when you add it to your cart.

You will not be able to contact us for help or technical questions, but you will still be able to download the latest versions of the module.

It means your order, or your support renewal, has not been validated yet. Once it is validated, the status will be updated and the corresponding buttons will be enabled.

We accept credit/debit card, Bizum, bank transfer, Google Pay and PayPal. All transactions are protected with SSL encryption.

No, prices are shown excluding taxes. You will see the exact amount of your order in the cart, before completing the purchase.

Yes. Add your VAT number to your billing address and the VAT will be deducted automatically.

Invoices are generated automatically and you can download them from Orders, inside your account.

If you pay with an online method, the order is validated immediately. If you pay by bank transfer, the order stays pending until we receive the payment.

We will contact you as soon as possible and refund the price of that product.

You are buying a license to use the software, not the software itself. The license is non-exclusive, perpetual and personal.

Each license is for one online store. On PrestaShop with multistore, a single license covers all the stores of the installation.

No. The module cannot be rented, sold, transferred or sublicensed, nor translated or modified, and derivative works cannot be created. If these conditions are not met, the license is void.

Usually from PrestaShop 1.6 up to 9. The exact compatibility is specified on each module page.

It does not cover problems caused by third-party code or by our code modified by other people, nor problems caused by hardware we did not supply or by incorrect use of the module. It also does not include installing, updating or repairing third-party software, such as operating systems.

It is the usual PrestaShop procedure: upload the ZIP file from your store back office. No technical knowledge is required.

Yes, we can install it at no extra cost. You only need to give us access to your store back office after purchasing the module and registering the license.

Yes, if these conditions are met: less than 15 days have passed since the purchase; the module has technical problems, you have contacted support and we could not fully solve them; and you agree to uninstall the module and delete any downloaded copy. After the refund, your license is cancelled.

Buying the module by mistake or changing your mind, not having enough experience to use it, or it not meeting your needs or a customization you request. Also if the problem is not caused by our module, if you have modified the core of the product, or if you do not cooperate with support.

We refund it as soon as possible to the same account you used to pay. We do not cover currency exchange or transaction fees.

Write to us at info@idnovate.com or open a support ticket from your account.

If you already have an account, enter your email and you will receive an OTP code to sign in. If you do not have an account yet, sign up as a customer.

As fast as possible, usually within minutes during business hours.

Write to us at info@idnovate.com.